Privacy Policy

Who Operates This Website

ELBI CREATIVE SAS, the French company operating The Bounce Mentor website, is responsible for personal information collected through this website, subject to the responsibilities of third-party service providers.

• French company registration number (SIREN): [[To be confirmed before launch]]
• Registered office address: [[To be confirmed before launch]]
• Contact: hello@getelbi.com

Why We Collect Information

• To schedule and prepare introductory calls requested by visitors.
• To respond to messages, inquiries, and support requests.
• To send resources a visitor asks for, with permission where required.
• To understand site usage through optional analytics when consent is needed.

Information We Collect

Contact and booking forms may collect your name, email, phone number, role, sport, and the details you choose to share. The scheduling provider also collects details needed to book and manage appointments. Don't submit medical records or sensitive personal information through general contact forms.

Retention

• Booking requests and correspondence: [[Retention period to be confirmed]]
• Email subscriptions: until you unsubscribe or as otherwise required by law.
• Analytics: aggregated data, subject to provider settings and your preferences.
• Client records: retained as needed to fulfill contractual and legal obligations.

Service Providers & Data Sharing

• Our third-party scheduling service processes booking information.
• Hosting provider: [[Provider details pending]]
• Analytics provider, if enabled, helps us understand overall website traffic.

We do not sell contact information. We don't send unsolicited sales messages as a result of submitting a mentoring inquiry.

Cookies & Analytics

Optional third-party features are loaded according to your consent choices. You can decline optional content and still browse the site. You may revisit cookie preferences from the footer.

Privacy in Mentoring

We agree on confidentiality and any legal or safety exceptions before mentoring begins. Team- or agency-sponsored sessions do not authorize unrestricted access to an athlete's private conversations.

AI Tools

AI tools may support organization and reflection but are not a substitute for a human mentor or licensed medical, mental health, or financial professional.

Your Privacy Choices

Depending on where you live, you may have rights to access, correct, delete, restrict, or transfer information, or to withdraw consent. To make a request, contact hello@getelbi.com. Individuals in the European Economic Area may also file a complaint with the French data protection authority (CNIL): www.cnil.fr.

Children's Privacy

Our services involving minors require parent or guardian participation and written permission. Children under 13 should not submit information directly through this website. Parents or guardians should contact us on their behalf.